| Customer upset, asking for any request of CS | Hello and thank you for calling SmarterHome.ai, your trusted guide for Home Services. My name is [Agent’s Name] on a recorded line. How can I assist you today? | |
| I´m really sorry to hear that Sr, however I might be able to make your day better, May I know your name please? | ||
| Nice to meet you [Client´s first name], remember I´m here to help you | ||
| Could you please provide me your full address [Client´s first name]? | ||
| while I check here the best solution for you, could you confirm, do you have active service right now? | ||
| How much are you paying? …. Just for Internet or do you have any other service included? | ||
| I have great news for you, I ´m able to provide you excellent options to save you money | I have great news for you, I´m able to improve your services, this is an amazing deal talking about Quality and prices | |
| Customer in a good mood, asking for any request of CS | Hello and thank you for calling SmarterHome.ai, your trusted guide for Home Services. My name is [Agent’s Name] on a recorded line. How can I assist you today? |
| Oh right Sr let me see the best way that i can help with your request, May I know your name please? | |
| Nice to meet you [Client´s first name], remember I´m here to help you | |
| Could you please provide me your full address [Client´s first name]? | |
| in the meantime, how’s your day going [Client´s first name]? | |
| Nice to hear that …. I´m doing pretty well too | |
| while I check here the best solution for you, could you confirm, do you have active service right now? | |
| How much are you paying? …. Just for Internet or do you have any other service included? | |
| Ok [Client´s First name], Would you be interested in exploring plans that could potentially save you money? |
| Customer calling for high payments on his current services | Hello and thank you for calling SmarterHome.ai, your trusted guide for Home Services. My name is [Agent’s Name] on a recorded line. How can I assist you today? |
| Ok, I got it Sr, I will look if we have the possibility to lower your bill, hopefully i will help you | |
| May I know your name and your address please? | |
| Nice to meet you [Client´s first name], remember I´m working for you | |
| How much are you paying with your current service? …. Just for Internet or do you have any other service included? | |
| in the meantime, how’s your day going [Client´s first name]? | |
| Nice to hear that, I´m doing pretty well too | |
| I have great news for you, I have great options to save you money | |
| Would you be interested in exploring different plans available? |