OB calls
call_id campaign_name disposition from_identifier 018ef102-1a9f-4969-83fd-f8c3cd90cfd5 18554816397 – CIIMA English Combo OOF Landing Page 50001 Prepayment Declined 8324946848 018ef100-2618-47bf-af12-895ec95853c4 18554603306 – CIIMA English Combo New 50001 Cannot afford it 4192804188 018ef0b8-2b26-4918-bd23-f81f20125c0c 18554779883 – Generic Telecom Fastest Internet Spanish 99000 Dead on Arrival / Ghost call 6787773677 018ef102-19e6-4f31-b03c-b97f79ce6455 18554786055 – CIIMA English Combo Ext Dead on Arrival …
Qa SMH
🙂Agent name Andres Felipe Franco Castillo Carlos Mario Rueda Lopez Carlos Mario Rueda Lopez Carlos Mario Rueda Lopez Carlos Mario Rueda Lopez Carlos Mario Rueda Lopez Carlos Mario Rueda Lopez Carlos Mario Rueda Lopez Carlos Mario Rueda Lopez Carlos Mario Rueda Lopez Daniela Cruz Velasquez Jesus Ernesto Barrios Mendez Jonatan Matia Medina Alvarez Jonatan Matia …
018f73db-d7fb-4e67-8a32-89c84d9e2172 Arslan Ali Customer Hang up 5m 22s 2178999750 Llegó a PK. Tiene Xfinity pero quiere cambiar. ofrecieron Earthlink wireless, el man como que estaba interesado pero preguntaba si iba a perder su correo de comcast por cancelar servicio. PK dijó que si, pero no es cierto, se lo mantenga igual si se …
QA Scorecard SMH
ITEM YES NO N/A 1 Did the agent open the interaction with an energetic an enthusiastic tone of voice, introducing with their name and asking for assistance? Within the first 10 seconds 4 0 4 2 Did the agent validate the callers name and enter the information correct on the system? 4 0 4 3 …
SMH 1st part
SmarterHome Training 1st Part (1)