M Carvajalino Coaching Spot
Outbound Calling Process Canned Messages
Cris Herrera Coaching Spot
date call_id disposition from_identifier 4/07/2024 01907b29-8e37-4303-99df-495c1e7620f7 8068411356 4/07/2024 01907bac-500d-4e0a-ac37-bac3c1562264 4752029479 4/07/2024 01907b32-fd43-439d-8910-4a7b459d210f 3149070353 4/07/2024 01907b33-868d-4631-a812-f8597a0d5ac2 3149070353 4/07/2024 01907b33-fda9-496d-a589-77e49b001530 3149070353 4/07/2024 01907b4b-7bb8-45ca-965e-7200723b484d 6064224449 4/07/2024 01907b78-362d-487c-b6da-44e6ec75dcc7 5513751228 4/07/2024 01907b9a-25a6-411e-9f89-56a239ca8024 6625921230 4/07/2024 01907d87-f11f-4d5d-9e26-ec3245954432 7044608924 4/07/2024 01907d88-14ed-45af-be1e-d63a4bb42d1e 4782995508 4/07/2024 01907bc9-c301-40c9-9624-4a337936776d 9102371676 4/07/2024 01907c3a-56af-4155-bfeb-7c877a2a5787 2252956370 4/07/2024 01907d87-dcc7-47f5-8a0d-a901598b5074 5739371195 4/07/2024 01907d87-f7d3-4421-9863-733a5d310bd9 7273137467 4/07/2024 01907d88-e5be-4c5c-8a77-fdf02a3f0512 2523405283 4/07/2024 01907cfc-50ca-4bce-82de-8087373b6d9c 3156405760 4/07/2024 01907d85-dfb7-49fd-bbbc-8a104f5c09d0 9124239435 …
Juan Mateo Rico Coaching Spot
5/1/2024 8653207566 Anas Manzoor 18882698198- Promoter Mv PRO Wireless LLP 99240 VT – Call Back Requested 018f3453-047b-4ac2-a036-269a4f390624 Satellite coverage with Viasat, customer said it sounded good the quote, but had to talk with room mate. Asked for Callback, PK agent never called back. 5/9/2024 3234016969 COL – Carlos Rueda 18332113697 – Velacomm GMB 99142 No …
Cross selling Scenarios
Customer upset, asking for any request of CS Hello and thank you for calling SmarterHome.ai, your trusted guide for Home Services. My name is [Agent’s Name] on a recorded line. How can I assist you today? I´m really sorry to hear that Sr, however I might be able to make your day better, May …
DGN PPT SMH
1. This new training we want to carry out with our agents is based on a dynamic process that promotes the development and recognition of our agents’ skills, doing it in a participative and instructive way at the same time. 2. We will start by presenting a scenario in which smarterhome.ai is the best solution. …
SMH DGN
PERFORMANCE AUGUST Updated 31-2025 EOM AUGUST How to achieve 100% QA Score? QA Scorecard Callflow Structure Bullet Points 1 Opening Great tone at the beginning of the call 2 Validation questions Always ask name first 3 Rapport always make your offer as a Bundle package non-single package 4 Questions based on Cx needs Remember to …
Lead Validation and Opening
Coaching lead validation and opening The purpose of this document is to provide coaching and guidelines for addressing these issues effectively. Call Opening Guidelines: Use the right opening based on the queue. You MUST open your call within 5 seconds. Introduce yourself clearly and professionally. Ensure that the tone and manner convey …