ES Asesor de Servicios para el Hogar — Flujo de Llamada Etapas: Prepare • Rapport & Qualify • Open Questions • Solve • Personalize • Educate & Assume • Close • Terms • Security Transfer PrepareRapportOpen QsSolvePersonalizeEducateCloseT&CSecurity P Prepare — Apertura “Hola, gracias por llamar a la línea de soporte. Mi nombre es [Nombre del …
EN Home Services Advisor — Call Flow Stages: Prepare • Rapport & Qualify • Open Questions • Solve • Personalize • Educate & Assume • Close • Terms • Security Transfer PrepareRapportOpen QsSolvePersonalizeEducateCloseT&CSecurity P Prepare — Opening “Hello and thank you for calling. My name is [Agent’s Name] on a recorded line, and I’ll be …
SPA Call Flow PROSPECTS — Optimum Estructura: P — Prepare • R — Rapport/Qualify • O — Open • S — Solve • P — Personalize • E — Educate/Assume • C — Close • T — Terms • S — Secure Enfoque: Residencial. Regla de oro: Valor → Precio → Elección. Pausas …
ENG Call Flow PROSPECTS — Vivint Residential Structure: Prepare • Rapport and Qualify • Open ended questions • Solve the problem • Personalize the pitch • Educate and assume • Close the sale • Terms and conditions • Secure the installation Focus: Residential only. Golden Rule: Value → Price → Choice. Operational pauses: …
SPA Vivint PROSPECTS — Español Estructura: P — Prepare • R — Rapport/Qualify • O — Open • S — Solve • P — Personalize • E — Educate/Assume • C — Close • T — Terms • S — Secure PROSPECTS P Prepare (Preparar la apertura) “Hola, bienvenido a Vivint, mi nombre es XXXX, …
1 Strong Intro (20–30 seconds) Hi [Retailer’s Name], thanks for your time today. I’m [Your Name] with XYZies—we operate the SmarterHome.ai brand. We help retailers unlock new recurring revenue with connected-home services—Internet, TV, Mobile, and Smart Security—without adding operational headaches. In a minute, I’ll walk you through three options—Authorized Retailer, Premier Retailer, and in-store Kiosks—then …
1 Preparación — Saludo (repetir) Hola y gracias por llamar a SmarterHome.ai, distribuidor autorizado de Spectrum. Mi nombre es [Nombre del agente], en una línea grabada. ¿Cómo puedo ayudarle hoy? 2 Rapport y Calificación “Con gusto te ayudo. ¿Me confirmas tu nombre, por favor?” “Compártame tu código ZIP, número de casa y calle para verificar …
Inbound Call Handling in Bundle (Vonage / GMB / Kiosk) Start the call in Bundle Open a new record in Bundle. Source: select Vonage. Add any initial call notes (reason for call, caller name). Use the Customer Info panel (right side) Review the panel on the right side for existing customer details. Use it to …
⚙️ OPERATIONS — Quick Links tip: type “Spanish”, “T&C”, “Portal”, etc. PORTALS Bundle Portal Saraplus Frontier Viasat Fidium Optimum Mobile Kinetick Sales Portal Smarterhome.ai DSI Portal COX Portal XYZies CF (Test)test New Optimum MobileNEW MAIN LINKS Broadband Label Pitch Callbacks Prospects English Smarterhome PROSPECTS English Mobile Token Crosss selling Process Prospects EspañolSpanish Notes and Directory …
$ Bill Estimator (for readback) Estimates are informational and may vary by provider/taxes. Use to set clear expectations during recap. Promo monthly price ($) Billing cycle length (days) Partial month days (from activation → cycle start) One‑time install/activation fees ($) Shipping/other one‑time fees ($) Equipment rental (monthly) ($) Autopay/Paperless discount (monthly) ($) Bundle/Mobile bill credits …
