Ingrid Clavijo

PROSPECTS ICC

PROSPECTS Call Flow – Training Hub Prepare → Rapport & Qualify → Open Questions → Solve → Personalize Pitch (SWAPDZ + Broadband Label) → Educate & Assume → Close → Terms & Conditions → Secure Installation (Recap + Vivint Pitch) Version: Trainer/Agent Duration: 2h module Navigate Call Flow (PROSPECTS) Discovery Q Bank Objection Handling Quick …

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P.R.O.S.P.E.C.T.S Retail support – Spanish

ES Asesor de Servicios para el Hogar — Flujo de Llamada Etapas: Prepare • Rapport & Qualify • Open Questions • Solve • Personalize • Educate & Assume • Close • Terms • Security Transfer PrepareRapportOpen QsSolvePersonalizeEducateCloseT&CSecurity P Prepare — Apertura “Hola, gracias por llamar a la línea de soporte. Mi nombre es [Nombre del …

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P.R.O.S.P.E.C.T.S Retail support – English

EN Home Services Advisor — Call Flow Stages: Prepare • Rapport & Qualify • Open Questions • Solve • Personalize • Educate & Assume • Close • Terms • Security Transfer PrepareRapportOpen QsSolvePersonalizeEducateCloseT&CSecurity P Prepare — Opening “Hello and thank you for calling the retail support line. My name is [Agent’s Name] on a recorded …

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Acquisitions Retail team

1 Strong Intro (20–30 seconds) Hi [Retailer’s Name], thanks for your time today. I’m [Your Name] with XYZies—we operate the SmarterHome.ai brand. We help retailers unlock new recurring revenue with connected-home services—Internet, TV, Mobile, and Smart Security—without adding operational headaches. In a minute, I’ll walk you through three options—Authorized Retailer, Premier Retailer, and in-store Kiosks—then …

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