⚙️ OPERATIONS — Quick Links tip: type “Spanish”, “T&C”, “Portal”, etc. PORTALS Bundle Portal Saraplus Frontier Viasat Fidium Optimum Mobile Kinetick Sales Portal Smarterhome.ai DSI Portal COX Portal XYZies CF (Test)test New Optimum MobileNEW MAIN LINKS Broadband Label Pitch Callbacks Prospects English Smarterhome PROSPECTS English Mobile Token Crosss selling Process Prospects EspañolSpanish Notes and Directory …
$ Bill Estimator (for readback) Estimates are informational and may vary by provider/taxes. Use to set clear expectations during recap. Promo monthly price ($) Billing cycle length (days) Partial month days (from activation → cycle start) One‑time install/activation fees ($) Shipping/other one‑time fees ($) Equipment rental (monthly) ($) Autopay/Paperless discount (monthly) ($) Bundle/Mobile bill credits …
Call Flow — English 1. Prepare — Greeting (repeat) Hello and thank you for calling SmarterHome.ai, Spectrum authorized retailer. My name is [Agent’s Name] on a recorded line. How can I assist you today? 2. Rapport & Qualify “I’d be happy to help you. May I please have your name?” “Please share your ZIP code, …
SmarterHome.ai – AWPE Call SOP + Quick Reference Use this during All Wireless Prepaid Expo (AWPE) inbound calls from retailers who visited our booth. The flow comes first, followed by the exact scripts and steps. Quick Reference Flow Start Call ↓ Greeting & Warm Welcome Thank them • Get name • Confirm interest “Thank you …
💰 De una llamada casual a una oportunidad: el arte del cross sales en Vivint Cómo convertir conversaciones “no de compra” en valor real para el cliente y el negocio. En ventas, muchas llamadas llegan con **otra intención**: resolver una duda, verificar un pago o reportar un problema. Ahí está la oportunidad: con empatía, preguntas …
📢 Upcoming Event: Smarterhome.AI at the ALL WIRELESS & PREPAID EXPO – August 19 & 20 On August 19th and 20th, our Smarterhome.AI team will proudly participate in the ALL WIRELESS & PREPAID EXPO, one of the most influential tradeshows in the wireless and prepaid industry. This event will: Strengthen relationships with our current retail …
THE ALL WIRELESS AND PREPAID EXPO – Las Vegas event Read More »
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DIRECTORY DEPARTMENT PHONE NUMBER SPECTRUM Validations 8338034242 Support 8553929910 Serviceability 8446105092 Customer Service 8336949259 Retailer Support 9493972229 Mobile Sales Support 8442487214 Mobile Customer Support 8332246603 Bulk Department 8336977328 Business Sales 8886928635 Community Solutions 8883457139 VIP Care Team 7143299687 / 5624176633 Proof of residence: bhnmktescalations@charter.com sa.rssleaders@charter.com AT&T AT&T Queue 8337815418 Sales Support AT&T 8553427142 AT&T Service …
Disposition Title Description: English Description: Spanish AFF Misslead Call misdirected or misleading information given by affiliate. Información incorrecta o engañosa proporcionada por el afiliado (Llamadas de servicio al cliente, o productos diferentes a portafolio) AT&T transfer – Colombia Call transferred to AT&T in Colombia. Llamada transferida para adquirir ATT a Colombia Callback scheduled A future …
