Nicolas Cardona

DTV November Rewards!

Instructions: Exclusive rewards are submitted at https://www.attagententry.com/vendor/ and MUST be submitted for the customer within 24 hours of the order being placed or the customer will not receive their gift card. Enter your email address From the drop down, select the reward that the customer was offered. Fill Out the customers  information and submit.

Prepare for HQ/LV

HOME Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser to determine the type of call. Then, open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded.  Remember this is a transfer call where you must confirm …

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P.R.O.S.P.E.C.T.S. For HQ/LV

HOME We all must follow this step by step to make sure we cover every single area to assure the sale. 1) Prepare 2) Rapport & Qualify 3) Open-ended Questions 4) Solve Needs 5) Personalize The Pitch 6) Explore And Assume 7) Close The Sale 8) Terms, Conditions & Closing 9) Security Transfer

Rapport & Qualify

HOME Rapport and qualify: Use positive sentences with the costumer by finding common ground or shared interests to resolve the customers’ requests and acquire basic information to create the customer’s profile. Foster a positive and friendly relationship, which will help establish trust and open lines of communication. I am more than happy to assist you, …

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Prepare

HOME Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser to determine the type of call. Then, open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded.  Remember this is a transfer call, therefore, you must ask …

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