Boomsourcing was founded in 2007 by call center experts with a desire to create something better. Better call center performance, better ROI for our customers, and better customer support. Boomsourcing is headquartered in the heart of Silicon Slopes Utah with an ever expanding global network of strategically located call centers and 20k + resourceful call center agents.
NOTE: Please pull the customer’s information up from the green button on the Bundle Portal. You should see something like the following:
Be aware of what the Affiliate agent pitches…
Affiliate agent Pitch 1: To obtain a better price
“Hi this is {agent_name} and I have a qualified candidate on the line who is interested in looking into their options.They are currently using (Current Internet Provider) as a provider. I’ll let you take it from here, thanks.”
Affiliate agent Pitch 2: Looking for service
“Hi this is {agent_name} and I have a qualified candidate on the line who is interested in looking into their options. Currently they have NO provider. I’ll let you take it from here, thanks.”
Script to receive the transfer: “Thank you so much AGENT, I will take it from here.“
| Pitch 1: To obtain a better price | Pitch 2: Looking for service |
| Opening | Opening |
| Hi, my name is AGENT, are you already enjoying any special discount on internet service? | Hi, my name is AGENT, are you looking for any specific service? |
| Validation | Validation |
| Please pull customer’s information from the Bundle portal or request it.
NOTE: After validation you must profile the customer based on coverage, needs and pricing. |
Please pull customer’s information from the Bundle portal or request it.
NOTE: After validation you must profile the customer based on coverage, needs and pricing. |
| Check for most suitable service provider | Check for most suitable service provider |
| Start following the Callflow | Start following the Callflow |
NOTE:
ACP discount:
- A discount of up to $30/month for internet service (or a discount up to $75/month for households on qualifying Tribal lands).
- For any other discount, be sure to ask to the customer how much the discount is.
