| Disposition Title | Description: English | Description: Spanish |
| AFF Misslead | Call misdirected or misleading information given by affiliate. | Información incorrecta o engañosa proporcionada por el afiliado (Llamadas de servicio al cliente, o productos diferentes a portafolio) |
| AT&T transfer – Colombia | Call transferred to AT&T in Colombia. | Llamada transferida para adquirir ATT a Colombia |
| Callback scheduled | A future callback was scheduled with the customer. | Llamada de regreso programada con el cliente |
| CS – HS Transfer | Customer service call transferred to high-security (HS) department. | Llamada de servicio al cliente transferida a equipo de Vivint |
| Customer Service | General customer service inquiry handled. | Llamada general de servicio al cliente sin transferencia |
| Dead on Arrival / Ghost call | Call with no response or disconnected immediately. | Llamada sin respuesta alguna o desconectada desde el inicio |
| Declined Sale – Active Account | Sale declined because the customer has an active account. | Venta declinada debido a cuenta activa del cliente con el proveedor a ofrecer |
| Declined Sale – Bulk Account | Sale declined due to the customer having a bulk account. | Venta declinada debido a bulk account (cuentas colectivas de conjuntos residenciales, edificios, condominios) |
| Declined Sale – Card declined | Sale declined because the payment card was rejected. | Venta declinada por rechazo de transaccion de tarjeta de crédito |
| Declined Sale – No Email | Sale declined due to missing or invalid email address. | Venta declinada por no tener email o tener uno inválido |
| Declined Sale – Past Dues | Sale declined due to outstanding balance on the customer’s account. | Venta declinada por saldo alto pendiente en la cuenta del cliente (mayor a 200 usd) |
| Declined Sale – Pending Order | Sale declined because a previous order is still pending. | Venta declinada debido a una orden pendiente activa |
| Disconnected – Unspecified | Call was disconnected without a specified reason. | Llamada desconectada sin motivo conocido (llamada se corta durante el pitch, pago,etc) Si el cliente indica no querer seguir con el proceso de compra por que no le interesa y desconecta la llamada, esta categoría NO aplica, y se considera un “offer declined”) |
| Frontier Airlines | Call related to Frontier Airlines. | Llamada a Frontier Airlines |
| Ghost Call | No response heard from the customer on the line. | Se abre la llamada pero no se escucha al cliente |
| Lead transfer to Supervisor | Call transferred to a supervisor for lead handling. | Llamada transferida a supervisor |
| No coverage | Customer is in an area without service coverage. | Cliente en área sin cobertura |
| Not Interested – Contract | Customer not interested due to contract terms. | Cliente declina porque no le interesa los términos del contrato |
| Not Interested – Installation | Customer declined due to installation requirements. | Cliente declina debido a los requisitos de instalación |
| Not Interested – Package | Customer uninterested in the offered service package. | Cliente no le interesa los paquetes ofrecidos |
| Not Interested – Prepayment – COX | Customer declined due to required prepayment for COX services. | Cliente declina pago anticipado en COX |
| Not Interested – Price | Customer not interested due to the price of the service. | Cliente declina debido al precio del servicio |
| Not Interested – Provider Availability | Customer declined due to preferred provider not being available in their area. | Cliente declina debido a que proveedor preferido no disponible en el área |
| Outbound Call Back | An outbound call was made to follow up with the customer. | Se hace llamada de regreso para hacer seguimiento con cliente |
| Prepayment required with no card/ Pending balance | Sale declined because the customer couldn’t provide the required prepayment method or has a pending balance. | Venta declinada pues el cliente no cuenta con método de pago o tiene un saldo pendiente |
| RSM Sale | Sale made through Retail Support | Venta realizada de soporte Retail |
| RSM Sale – HS Transfer | Sale completed with a transfer to Retail Support | Venta de retail completada con transferencia a seguridad |
| RSM support call | Customer called for support through Retail Support | Llamada de soporte retail |
| Sale Made | A successful sale was completed. | Venta completada sin transferencia a Vivint |
| Sale Made – HS Transfer | A sale was made with transfer to the Vivint/ADT department. | Venta completada con transferencia a Vivint |
| Sale Made Satellite coverage only | Sale made, but only satellite coverage is available in the customer’s area. | Venta completada, únicamente satélite disponible en el área |
| Satellite Coverage | Customer is in an area with satellite-only coverage. | Cliente sólo tiene cobertura satelital. No se completa venta. Si el agente ofrece internet satelital, y el cliente declina la oferta, igual se elige esta opcion. |
| Spanish Transfer – Colombia | Call transferred to Spanish-speaking in Colombia. | Llamada transferida a Colombia cliente hispano parlante |
| System entry order | Customer’s order unable to complete due a Portal/System problem | No se puede completar venta debido a fallas en el sistema/portal |
| Technical Support | Call involved technical support assistance. | Llamada buscando servicio técnico |
| Test Call | A test call was made for Marketing test | Llamada de testeo hecha por el equipo de marketing |
| Transfer to Clear Connect | Call transferred to the Clear Connect team for further assistance. | Llamada transferida a Clear Connect para internet de negocios |
| Voicemail | Call went to the customer’s voicemail. | Llamada saliente va a buzón de voz del cliente |
