| Opening | Hello [Customer Name], this is [Agent Name]. Thank you for filling out our form on facebook for new internet services. I’m calling from SmarterHome.ai, on a recorded line, and I’ll be more than happy to assist you today in finding the best internet options available in your area. | |
| Rapport | I´m more than glad to help you Sr | For us, your time is very valuable, and I can definitely help you out today |
| Validation Question | Let me just validate the information you left on the form. I have:
[First and last name] Could you please confirm that this is correct? |
DOUBLE CHECK |
| Rapport | while I check out some of the deals available in your area, how’s your day going Mr/Ms ? | Always React to a customer answer (Great, amazing, thank you for that |
| SMS Authorization | Cx Name Do we have your permission to follow up by phone or text message regarding our services? | |
| Branding | Congratulations Mr/Ms you have excellent coverage with one of the best providers in the US, It will be with (SPC, ATT, Etc) | |
| Questions ZONE | How important is fast and reliable internet speed for your daily activities? | Who else will use the service in addition to you at home? |
| Do you have any restriction regarding budget or contract lenght? | Ok, great Mr/Ms, could you please confirm your DOB to validate your information? // Previous Address | |
| Do you also use streaming services like Netflix, Hulu, or Amazon Prime? | Do you connect cell phones to the wifi service? How many? | |
| Who is your current provider of these services? | May i please have your SSN /ITIN? (If Aplicable) | |
| Do you or any members of your household work remotely or attend online classes that demand a reliable internet connection? | ||
| Are there any particular streaming services or online gaming platforms you use regularly? | Do you prefer live TV shows or on-demand content that you can watch at your convenience? | |
| Do you have smart home devices that require a consistent internet connection? | Are you going to connect any security camera or monitoring system? | |
| Do you have a family plan or just your line? How much are you paying for it? | Nice, and what about your family, do they like to watch any kind of series, Tv shows or sports? | |
| OFFER ZONE | BEFORE OFFER MAKE SURE TO VALIDATE THE CUSTOMER ON PROVIDER PORTAL TO BASED THE OFFER AND CLOSING ON PREPAYMENT OR INSTALL | |
| SOLUTION | WHY | |
| Congratulations (Cx Name) today is your lucky day,here we have an amazing deal for you | Based on what you have shared with me today | |
| I have an Excellent offer that matches with your needs | Based on what you said to me today | |
| I have an Excellent package for you | Based on your needs | |
| I was able to have an Amazing discount for you | WHY 2.1 | |
| (Customer name) I have great news for you | What I recommend for you is a bundle that includes a ___ MBPS high speed internet service. + You can connect your ( Cx devices) at the same time without any lack of service, additionally the TV (Name of the package) package that Includes more than (# of channels ) + (mention type of channels and channel according to cx interest)you and your family will love the package And I have not finished, | |
| I have an Excellent plan today for you | ||
| I can see a Great plan for you | ||
| I have found an Excellent plan that matches with your needs | ||
| Today we have a Very Good promotion for you | ||
| PRICE | DISCOUNT | |
| You will only need to pay ($price) monthly for TV and internet. Awesome. | Normally the installation costs is $100, but it will be free and you will only have to pay $30 for activation. | |
| The regular price with promotion is ($), but Today’s price is ($Price) and you will be saving ($) per month | In addition, you will get a promotion where you can get a discount for (#) months. | |
| The monthly charge is ($price) for internet, today you will get $110 for internet and TV. That’s great! | There is a discount that I will apply just for you and is | |
| ASSUME | ||
| What is the best installation date for you between __ or __? | ||
| Are you going to pay with credit or debit card? | ||
| I will provide you the T&C to complete the process and confirm your account number | ||
| Let’s schedule the appointment for the installation process. this are the options available __ or __ | ||
| Let me set up the appointment for you. | ||
| What would be the best time for you to meet my technician? | ||
| Zip it! | Wait for the card number or continue with the T&C | |
| Broad Label Info | CX Name for information purposes please note that a broadband label with the features of your internet or mobile service purchased today will be sent to your email or text message. | |
| Recap | Mention Services sold, monthly payment, tax and fees if applicable, also the install type and the customer service number to complete the process | |
| Security Transfer | I’m glad that we were able to set you up with your new home services today. As a token of our appreciation, we’re offering an exclusive opportunity to secure your home and loved ones. Let me connect you with a security specialist who can walk you through the details. Thank you for choosing SmarterHome! | |
