PROSPECTS Call Flow – Training Hub Prepare → Rapport & Qualify → Open Questions → Solve → Personalize Pitch (SWAPDZ + Broadband Label) → Educate & Assume → Close → Terms & Conditions → Secure Installation (Recap + Vivint Pitch) Version: Trainer/Agent Duration: 2h module Navigate Call Flow (PROSPECTS) Discovery Q Bank Objection Handling Quick …
EN Home Services Advisor — Call Flow Stages: Prepare • Rapport & Qualify • Open Questions • Solve • Personalize • Educate & Assume • Close • Terms • Security Transfer PrepareRapportOpen QsSolvePersonalizeEducateCloseT&CSecurity P Prepare — Opening “Hello and thank you for calling the retail support line. My name is [Agent’s Name] on a recorded …
ENG Call Flow PROSPECTS — Vivint Residential Structure: Prepare • Rapport and Qualify • Open ended questions • Solve the problem • Personalize the pitch • Educate and assume • Close the sale • Terms and conditions • Secure the installation Focus: Residential only. Golden Rule: Value → Price → Choice. Operational pauses: …
SPA Vivint PROSPECTS — Español Estructura: P — Prepare • R — Rapport/Qualify • O — Open • S — Solve • P — Personalize • E — Educate/Assume • C — Close • T — Terms • S — Secure PROSPECTS P Prepare (Preparar la apertura) “Hola, bienvenido a Vivint, mi nombre es XXXX, …
1 Preparación — Saludo (repetir) Hola y gracias por llamar a SmarterHome.ai, distribuidor autorizado de Spectrum. Mi nombre es [Nombre del agente], en una línea grabada. ¿Cómo puedo ayudarle hoy? 2 Rapport y Calificación “Con gusto te ayudo. ¿Me confirmas tu nombre, por favor?” “Compártame tu código ZIP, número de casa y calle para verificar …
Inbound Call Handling in Bundle (Vonage / GMB / Kiosk) Start the call in Bundle Open a new record in Bundle. Source: select Vonage. Add any initial call notes (reason for call, caller name). Use the Customer Info panel (right side) Review the panel on the right side for existing customer details. Use it to …
Call Flow — English 1. Prepare — Greeting (repeat) Hello and thank you for calling SmarterHome.ai, Spectrum authorized retailer. My name is [Agent’s Name] on a recorded line. How can I assist you today? 2. Rapport & Qualify “I’d be happy to help you. May I please have your name?” “Please share your ZIP code, …
📄 Sales Verification Form – English Version Hello Team! This form is intended to register and verify key information about a sale before final processing. It is used by providers to validate the correct acquisition of products or services, ensuring that all data and conditions are understood and accepted by the customer. Reminder: This form must be …
HOME Close the sale: Recap the conversation towards a close by summarizing the order details, answering any remaining questions, and providing a clear call to action. Seek the customers commitment to move forward or schedule the next steps. Say: “Is it clear for you that…” – “May I resolve any other doubt about this product?” …
HOME Personalize the pitch: Use the information gathered during your research and the answers the customer has provided to tailor your lead offer and showcase how this solution is the perfect fit for them. Be clear about the brand you are positioning, this way you will match the customers’ needs and preferences. Check for order …
