HOME Rapport and qualify: Use positive sentences with the costumer by finding common ground or shared interests to resolve the customers’ requests and acquire basic information to create the customer’s profile. Foster a positive and friendly relationship, which will help establish trust and open lines of communication. I am more than happy to assist you, …
HOME Prepare: Open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded. English Spanish Thank you for calling, my name is (agent name) on a recorded line. Are you looking for a new TV, Internet, or Mobile services? Gracias por llamar. Mi nombre …
HOME We all must follow this step by step to make sure we cover every single area to assure the sale. 1) Prepare 2) Rapport & Qualify 3) Open-ended Questions 4) Solve Needs 5) Personalize The Pitch 6) Explore And Assume 7) Close The Sale 8) Terms, Conditions & Closing 9) Security Transfer
