In this campaigns we have to offer Earthlink as the only option. DO NOT MENTION, POSITION or SELL Spectrum. However, if the customer declined the offer, the sales agent must transfer the call to the internal QUEUE (Spectrum spanish) HOME Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser …
HOME Rapport and qualify: Use positive sentences with the costumer by finding common ground or shared interests to resolve the customers’ requests and acquire basic information to create the customer’s profile. Foster a positive and friendly relationship, which will help establish trust and open lines of communication. I am more than happy to assist you, …
HOME We all must follow this step by step to make sure we cover every single area to assure the sale. 1) Prepare 2) Rapport & Qualify 3) Open-ended Questions 4) Solve Needs 5) Personalize The Pitch 6) Explore And Assume 7) Close The Sale 8) Terms, Conditions & Closing 9) Security Transfer
