P.R.O.S.P.E.C.T.S. for Smarter Home

Rapport & Qualify

HOME P.R.O.S.P.E.C.T.S. for Smarter Home Rapport and qualify: Use positive sentences with the costumer by finding common ground or shared interests to resolve the customers’ requests and acquire basic information to create the customer’s profile. Foster a positive and friendly relationship, which will help establish trust and open lines of communication. I am more than …

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Prepare

HOME P.R.O.S.P.E.C.T.S. for Smarter Home Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser to determine the type of call. Then, open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded. English Spanish Thank you for calling …

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