HOME Solve needs: Show how your product or service can solve the customers’ needs or address their pain points. Highlight the benefits and outcomes they can expect by choosing your advice. Say: “Remember that if you are concerned about…” – “This will definitely help you out to…” Di: “Recuerda que si te preocupa esto…” – …
HOME Open-ended questions: Ask open-ended questions that encourage the customer to talk about their needs and goals. This will provide you with valuable insights and help you tailor your sales pitch to their specific situation. Say: “To get a better understanding of your needs, I’d like to ask you a few questions.” Di: “Para entender …
HOME P.R.O.S.P.E.C.T.S. for Smarter Home Rapport and qualify: Use positive sentences with the costumer by finding common ground or shared interests to resolve the customers’ requests and acquire basic information to create the customer’s profile. Foster a positive and friendly relationship, which will help establish trust and open lines of communication. I am more than …
HOME Smarter Home is our brand. We work with affiliates across USA to generate more sale opportunities. We are a multicarrier provider that has retail locations online and online campaigns and can sell all the providers we offer as XYZies, which include all the brands and services: TV, Internet, Phone Services and Home Security. We …
HOME P.R.O.S.P.E.C.T.S. for Smarter Home Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser to determine the type of call. Then, open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded. English Spanish Thank you for calling …
P.R.O.S.P.E.C.T.S. is a road map for you on how an interaction should go. In consecutive order, it provides you with prompts on what to do, how to do it, what to say, and what questions to ask. It is a formula for how you will handle calls from the beginning of the interaction to the …
