018f73db-d7fb-4e67-8a32-89c84d9e2172 Arslan Ali Customer Hang up 5m 22s 2178999750 Llegó a PK. Tiene Xfinity pero quiere cambiar. ofrecieron Earthlink wireless, el man como que estaba interesado pero preguntaba si iba a perder su correo de comcast por cancelar servicio. PK dijó que si, pero no es cierto, se lo mantenga igual si se …
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Vivint Commission Structure – April
Commission-structure-April – VIVINT (2)
Earthlink Wireless T&C
Wireless Home Internet Service English EarthLink Wireless Home Internet Service: Wireless Home Internet Service is a fixed-location data service, not a voice service, that is implemented using 4G LTE Internet access technology (“WHI Service”) and all equipment provided to a Subscriber by EarthLink (whether leased or purchased, the “Equipment”) must remain at the service location. …
QA Scorecard SMH
ITEM YES NO N/A 1 Did the agent open the interaction with an energetic an enthusiastic tone of voice, introducing with their name and asking for assistance? Within the first 10 seconds 4 0 4 2 Did the agent validate the callers name and enter the information correct on the system? 4 0 4 3 …
SMH 1st part
SmarterHome Training 1st Part (1)
M Carvajalino Coaching Spot
Outbound Calling Process Canned Messages