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| Prepare: Open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded. | ||
| English | Spanish | |
| Thank you for your interest in Nebraska Furniture Mart’s exclusive offer, my name is (agent name) on a recorded line. Can I have your name?, Thank you (Customers’ name). How can I assist you today? | Gracias por tu interes en las ofertas exclusivas de Nebraska Furniture Mart’s. Mi nombre es (nombre del agente) en una línea grabada. ¿Me permites conocer tu nombre por favor?, gracias (Nombre del cliente), ¿Cómo te puedo ayudar el día de hoy? |
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2) Rapport & Qualify
3) Open-ended Questions
4) Solve Needs
5) Personalize The Pitch
6) Explore And Assume
7) Close The Sale
8) Terms, Conditions and Closing
9) Security Transfer