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Boomsourcing was founded in 2007 by call center experts with a desire to create something better. Better call center performance, better ROI for our customers, and better customer support. Boomsourcing is headquartered in the heart of Silicon Slopes Utah with an ever expanding global network of strategically located call centers and 20k + resourceful call center agents.
NOTE: Please pull the customer’s information up from the green button on the Bundle Portal. You should see something like the following:
Be aware of what the Affiliate agent pitches…
| Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser to determine the type of call. Then, open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded. | ||
| Transfer Pitch to Obtain a better price | Transfer Pitch Looking for service | |
| “Hi this is (agent name) and I have a qualified candidate on the line who is interested in looking into their options.They are currently using (Current Internet Provider) as a provider. I’ll let you take it from here, thanks.” | “Hi this is (agent name) and I have a qualified candidate on the line who is interested in looking into their options. Currently they have NO provider. I’ll let you take it from here, thanks.” | |
| Opening Pitch | ||
| Hello, this is (reps name), on a recorded line, I understand that you are interested in getting new internet service or switching internet providers, so let’s start off with your full name please? | ||
When the customer doesn’t know why you are calling, you can say…
- I’m reaching out today because I’m interested in helping you find a better deal on your internet, cable, and phone services.
- I know that it can be a hassle to switch providers, but I promise that it’s worth it. We can save you a significant amount of money, and we offer some of the best service providers.
- I’m interested in helping you find a better deal on your internet, cable, and phone services. Let’s look for your current options,. Could you please provide me the full address where you have your services?
NOTE:
ACP discount:
- A discount of up to $30/month for internet service (or a discount up to $75/month for households on qualifying Tribal lands).
- For any other discount, be sure to ask to the customer how much the discount is.
2) Rapport & Qualify
3) Open-ended Questions
4) Solve Needs
5) Personalize The Pitch
6) Explore And Assume
7) Close The Sale
8) Terms, Conditions and Closing
9) Security Transfer