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| Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser to determine the type of call. Then, open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded. | ||
| English | Spanish | |
| Thank you for calling XYZies support, this is (Agent Name), how can I help you? | Gracias por comunicarse con soporte de XYZies, habla (Agent Name). ¿en que le puedo ayudar? | |