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| Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser to determine the type of call. Then, open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded. Remember that all calls coming from this queue, WON’T show the customer’s contact number. Make sure to confirm the customer’s phone number on the call. | ||
| English | Spanish | |
| Thank you for calling, my name is (agent name) on a recorded line. Are you looking for a new TV, Internet, or Mobile services? | Gracias por llamar. Mi nombre es (nombre del agente) … en una línea grabada. ¿Estás buscando un nuevo servicio de TV, Internet o servicio móvil? | |
2) Rapport & Qualify
3) Open-ended Questions
4) Solve Needs
5) Personalize The Pitch
6) Explore And Assume
7) Close The Sale
8) Terms, Conditions and Closing
9) Security Transfer