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| Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser to determine the type of call. Then, open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded. Remember this is a transfer call, therefore, you must ask the agent if the customer is in the line or must be called back. | ||
| English | Spanish | |
| Thank you for calling, my name is (agent name) on a recorded line. Are you looking for a new TV, Internet, or Mobile services? | Gracias por llamar. Mi nombre es (nombre del agente) … en una línea grabada. ¿Estás buscando un nuevo servicio de TV, Internet o servicio móvil? | |
2) Rapport & Qualify
3) Open-ended Questions
4) Solve Needs
5) Personalize The Pitch
6) Explore And Assume
7) Close The Sale
8) Terms, Conditions and Closing
9) Security Transfer