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| Prepare: Check Vonage for the queue and be attentive at whispers and pop-ups shown on your browser to determine the type of call. Then, open the call with a warm and enthusiastic tone of voice including your name and mention that the call is being recorded. Remember this is a transfer call where you must confirm the customers phone number and receive the transfer. | ||
| English | ||
| Thank you for calling, my name is (agent name) on a recorded line. how can I help you? |
2) Rapport & Qualify
3) Open-ended Questions
4) Solve Needs
5) Personalize The Pitch
6) Explore And Assume
7) Close The Sale
8) Terms, Conditions and Closing
9) Security Transfer