| 🙂Agent name |
Andres Felipe Franco Castillo |
Carlos Mario Rueda Lopez |
Carlos Mario Rueda Lopez |
Carlos Mario Rueda Lopez |
Carlos Mario Rueda Lopez |
Carlos Mario Rueda Lopez |
Carlos Mario Rueda Lopez |
Carlos Mario Rueda Lopez |
Carlos Mario Rueda Lopez |
Carlos Mario Rueda Lopez |
Daniela Cruz Velasquez |
Jesus Ernesto Barrios Mendez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
Jonatan Matia Medina Alvarez |
| 💰Sale made |
Yes |
Yes |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
Yes |
No |
No |
No |
No |
No |
No |
No |
No |
No |
Yes |
| 👍Opening and tone correct? |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| ✍callers name correct? |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| 📞 phone number correct ? |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
N/A |
Yes |
Yes |
Yes |
Yes |
No |
N/A |
Yes |
Yes |
Yes |
Yes |
Yes |
N/A |
Yes |
Yes |
Yes |
Yes |
No |
| 🏡 address correct on the system? |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| ✉email correct ? |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
NA |
Yes |
No |
NA |
Yes |
Yes |
NA |
NA |
Yes |
Yes |
Yes |
Yes |
| ❓probing questions? |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
| 🚪 renter or owner? |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
Yes |
N/A |
Yes |
Yes |
N/A |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
| 📻credit check disclosure? |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
| SWPDAZ |
Weak |
Strong |
Weak |
N/A |
Strong |
Weak |
Strong |
Strong |
Strong |
Strong |
Strong |
Weak |
Weak |
Weak |
Strong |
Weak |
Weak |
Weak |
Strong |
Weak |
Weak |
Strong |
Weak |
Weak |
| 🖇Attempt to cross sale? |
Yes |
Yes |
Yes |
N/A |
N/A |
N/A |
N/A |
Yes |
N/A |
Yes |
Yes |
No |
N/A |
Yes |
N/A |
N/A |
Yes |
N/A |
N/A |
N/A |
Yes |
Yes |
N/A |
Yes |
| 🎢overcome objections properly? |
Strong |
Strong |
Strong |
N/A |
Strong |
Weak |
N/A |
N/A |
Strong |
N/A |
N/A |
Weak |
N/A |
Strong |
Weak |
N/A |
Strong |
Strong |
N/A |
Strong |
N/A |
Strong |
N/A |
Strong |
| 🎉validate DOB, SSN, ITIN, previous address? |
Yes |
Yes |
Yes |
N/A |
N/A |
N/A |
N/A |
Yes |
N/A |
N/A |
Yes |
Yes |
N/A |
Yes |
N/A |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
| 🧠Did the agent assume the sale? |
Yes |
Yes |
No |
N/A |
Yes |
N/A |
Yes |
N/A |
Yes |
Yes |
Yes |
Yes |
N/A |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
N/A |
Yes |
N/A |
Yes |
| pitch for the Broadband label? |
No |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
N/A |
No |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
N/A |
Yes |
| 👨🔧expectations installation, date, time, self/pro? |
Yes |
Yes |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
| 🖋Did the agent follow the T&C protocol? |
Yes |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
| 🔁 recap the process done during the interaction? |
No |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
No |
| 📷pitch / Transfer protocol to Nordic or Vivint? |
No |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
| 😄 close with friendly tone of voice ? |
N/A |
Yes |
N/A |
N/A |
N/A |
Yes |
Yes |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
Yes |
Yes |
Yes |
N/A |
N/A |
Yes |
Yes |
N/A |
N/A |
N/A |
Yes |
| call back schedule? |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
No |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
| 🤝Did the agent built rapport and engage with the client? |
Yes |
Yes |
N/A |
Yes |
Yes |
N/A |
Yes |
Yes |
N/A |
Yes |
Yes |
Yes |
N/A |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
N/A |
N/A |
| ⏰ correct hold time, dead air ? |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| 👨🎓correct communication and professional skills? |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| 📇 disposition selected correct ? |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
No |
Yes |
| 🔖Did the agent offer the gift card? |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
| 🚫Did you identify any ZTP? |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
| 👁🗨Is there any cancellation risk? |
N/A |
Yes |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
No |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
No |
| QA Score |
82 |
100 |
92 |
96 |
100 |
88 |
100 |
96 |
100 |
100 |
96 |
84 |
92 |
90 |
92 |
88 |
96 |
96 |
92 |
92 |
96 |
100 |
92 |
80 |
| AVG QA Score |
82,00 |
96,89 |
96,00 |
84,00 |
92,17 |
