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| Rapport and qualify: Use positive sentences with the costumer by finding common ground or shared interests to resolve the customers’ requests and acquire basic information to create the customer’s profile. Foster a positive and friendly relationship, which will help establish trust and open lines of communication. | ||
| I am more than happy to assist you, you have reached the right person to help you finding the best on the market. I would need to first check coverage in your area. Can you please then provide me with your name and the full address where you will require the services to check the options available?, do you happen to have a valid e-mail?, can you please confirm a callback number? | Estoy más que feliz de asistirte, has contactado a la persona indicada para ayudarte a encontrar lo mejor del mercado. Primero debo verificar la cobertura en tú área. ¿Puedes por favor brindarme tu nombre y la dirección donde necesitas el servicio y así revisamos las opciones disponibles?, ¿manejas correo electrónico? y, en caso de ser necesario, ¿podrías darme un número para contactarte de vuelta? | |
| Enter the address in www.TheFastestInternet.com and look for the coverage available. Check Earthlink availability in order to move forward. If the customer is not interested in Earthlink services, suggest to transfer the call to ATT or Spectrum. | Ingresa la dirección en www.TheFastestInternet.com y valida la cobertura disponible. Verifica la disponibidad de Eartlink para poder continuar. Si el clente no está interesado en los servicios de Earthlink, sugierale tranferir la llamada a ATT o Spectrum. | |
3) Open-ended Questions
4) Solve Needs
5) Personalize The Pitch
6) Explore And Assume
7) Close The Sale
8) Terms, Conditions and Closing
9) Security Transfer