PERFORMANCE AUGUST Updated 31-2025
EOM AUGUST
How to achieve 100% QA Score?
QA Scorecard
| Callflow Structure | Bullet Points | |
| 1 | Opening | Great tone at the beginning of the call |
| 2 | Validation questions | Always ask name first |
| 3 | Rapport | always make your offer as a Bundle package non-single package |
| 4 | Questions based on Cx needs | Remember to ask Address, Phone number, Email and Home owner on every sales opportunity |
| 5 | Offer based on (SWPDAZ) | React to every customer answer with positive words |
| 6 | Overcome (At least 2 if need it) | Amount of questions related to services ( 2 per core service at least 2 per additional services, at least 3 different services) |
| 7 | Recap (Services sold, Monthly payment + tax and fees, Install type, CS #) | Show empathy if the customer mention a bad situation about anything |
| 8 | Transfer to Sec (Follow the pitch) | Offer based on SWPDAZ |
| 9 | Friendly Good bye | Overcome twice if need it |